1. Nature of Services
Jaanson Services provides pest control and disinfection services, which are non-returnable in nature. Once a service has been delivered, it cannot be “returned” like a physical product.
2. Refund Policy
- All payments made for services are non-refundable once the service has been completed
- No refunds will be issued for:
- Dissatisfaction due to delayed results
- Partial pest activity after treatment
- Failure to follow post-treatment instructions
3. Service Guarantee (If Applicable)
In certain cases, Jaanson Services may offer a limited service warranty (if mentioned at the time of booking).
- If pests reappear within the specified warranty period, we may provide a free follow-up visit
- This does not qualify for a cash refund
4. Eligibility for Refund (Exceptional Cases)
Refunds may only be considered in the following situations:
- Service was not delivered at all due to our fault
- Duplicate payment was made by the customer
- Booking was cancelled by Jaanson Services
Any approved refund will be processed within 7–10 business days.
5. Cancellation Policy
- Customers may cancel or reschedule a booking at least 24 hours before the appointment
- Cancellations made less than 24 hours before service may not be eligible for refund
6. Customer Responsibilities
Refunds or re-services will not be provided if:
- Customer fails to provide access to the property
- Safety or preparation instructions are not followed
- Incorrect or incomplete information is provided
7. Inspection-Based Services
Prices and treatment plans may change after inspection. If a customer declines service after inspection:
- Any inspection fee (if applicable) is non-refundable
8. Contact for Refund Requests
To request a refund or report an issue, please contact:
